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WASHINGTON – The U.S. General Services Administration (GSA) has awarded a 15-year contract to IBM to provide a travel and expense (T&E) technology-managed service for the next generation of the E-Gov Travel Service. In addition to the standard features government travelers have come to expect, the new travel platform, ETSNext, will provide a more intuitive experience for booking federal travel, and better access to commercially available features like charge card integration and a mobile interface.
“When federal employees travel on government business, we want to make sure we’re being good stewards of taxpayer dollars while ensuring a good customer experience for these dedicated public servants,” said GSA Administrator Robin Carnahan. “This project has been led by human-centered design, bringing in user feedback, and delivering a solution that will provide a more efficient, easy-to-use shared service that will meet the government’s needs into the future.”
“This is the first time Travel and Expense will be delivered as a shared service to civilian federal agencies, making it easier to provide a modern, compliant, and secure experience for federal employees traveling on official business. ETSNext will further category management objectives by consolidating more than 30 data models used across the ETS2 systems into one centralized model,” said Tim Burke, Governmentwide Travel Category Executive, and GSA’s Executive Director for the Office of Travel, Employee Relocation, and Transportation.
GSA anticipates that its Travel and Expense Shared Service, in partnership with IBM, will serve over 124 civilian agencies, more than one million federal travelers, and over 2.6 million transactions a year.
